Nutricraze makes every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process.
Merchandise damaged during shipping should be reported to Nutricraze within 24 hours of receipt.
We will contact the shipping company for visual inspection of the merchandise and box.
We will then issue you credit for the amount of any confirmed damaged merchandise.

Please call us toll-free 1-800-936-1869 (US & Canada) during our normal business hours for return authorization prior to returning any merchandise.
International customers please call 1-800-936-1869.
Merchandise must be returned in sellable condition (not opened or damaged) in order to receive credit.
Full credit will be issued for unopened merchandise returned within 20 days of your receipt of shipment.
A 15% restocking fee will be applied to unauthorized returns and authorized returns received after 20 days.
Product returns cannot be accepted after 30 days.

** Make sure you save the box and packaging **
If you are not 100% satisfied with your fitness equipment, you may return the equipment within 30 days of receipt of your order.
Just call us and get a return authorization number from our customer service department. The equipment must be returned in the same package and must not be damaged in any way.
Any damaged items may NOT be returned. Shipping costs from Nutricraze are NOT refundable and any return to Nutricraze must be paid for and arranged by the customer.
When we receive your fitness equipment back at our warehouse, we will refund to you the cost of the item within 3 business days.
If you return any fitness equipment damaged or not in the original box it is subject to a restocking fee, based on damage.

** Make sure you save the box and packaging **
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Items that are opened or returned more than 30 days after delivery will receive a partial refund.

How and When Refunds Are Processed
We'll notify you via e-mail of your refund once we've received and processed the returned item. In most cases, we’ll issue a refund in the same form of payment originally used for the purchase within 3 to 5 business days of our receiving your return. If you paid directly from your bank account, it may take up to 5 additional business days for the credit to be posted to your bank account. If you paid by check, it will take longer for you to receive the refund.

How Refunds Are Calculated
The amount of your refund depends on several factors:
If you printed a postage-paid return mailing label from our Web site or used a pre-paid label sent by Customer Service, the cost of return shipping is deducted from your refund unless the return is the result of our error.
Items that meet our returns guidelines will receive a full refund.
Items that do not meet our returns guidelines will receive only partial refunds:
Any unopened media item or non-media item in original condition that is returned more than 30 days after delivery: 80% of item's price.
Any book that has obvious signs of use: 50% of item's price.
Any CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened (taken out of its plastic wrap): 50% of item's price.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item's price.
If you returned only one item from a multi-item shipment, you will be reimbursed only for the per-item shipping fee for the item you returned and not the per-shipment fee.
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase. Please note that the original expiration date will still apply.
If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional offer, as these discounts were deducted from the original purchase amount. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies.

We regularly stock every item we carry.
Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products.
In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available.
No additional shipping charges will be incurred by the customer for these partial shipments.